Help & Info

Shipping & Delivery
This policy applies to all purchases made on jxl-069.com, operated by Trip’s E-commerce, registered in The Netherlands (KvK: 75772604).

Shipping Regions
We currently ship to the following destinations:

  • All EU countries

  • United States

  • United Kingdom

  • Norway, Switzerland, Iceland

  • Other countries may be available (shown at checkout)

Delivery Times

  • Netherlands & Belgium: 1–2 business days

  • Other EU countries: 2–5 business days

  • UK, Norway, Switzerland: 3–7 business days

  • United States: 5–10 business days depending on customs

Orders are processed within 1–2 business days after payment confirmation.
Tracking details are provided after shipment.

Packaging
All shipments are securely and discreetly packed.
Products are labeled for research use only and sealed appropriately.

Customs & Import Responsibility
It is the customer’s responsibility to ensure that JXL‑069 is legal to import and possess in their country.
We are not liable for customs delays, fees, or confiscation. No refunds are issued for packages seized by customs authorities.

Returns & Refunds

Right of Withdrawal (EU Customers Only)
If you are located in the EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order.

To exercise this right:

  1. Contact us at info@jxl-069.com within 14 days of delivery

  2. Return the product to our return address in its original condition

  3. Once approved, we will refund the full product cost including original shipping

The cost of return shipping is the responsibility of the customer.

Return Exceptions
Returns will not be accepted if:

  • The product seal has been broken or tampered with

  • The bottle or container has been opened or used

  • The product has been custom-prepared or repackaged

  • The item is returned from a country where it was seized or rejected by customs

Refund Processing
Approved refunds will be issued within 14 days of receiving the returned item.
Refunds are processed via the original payment method.

Damaged or Incorrect Orders
If your item arrives damaged or if you received the wrong product:

  • Contact us at info@jxl-069.com within 7 days of delivery

  • Include clear photos of the damage or issue

  • We will issue a replacement or full refund at no additional cost

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